Fatwa ID: 03315

Answered by:  Alimah Sabrina Saidova​

Question

Can I work as a customer support associate for Google pay (wallet) process?

بِسْمِ اللهِ الرَّحْمنِ الرَّحِيْم

In the name of Allah, the Most Gracious, the Most Merciful 

Answer

Essentially, working as a customer support assistance is not deemed impermissible. As for Google Pay Wallet, which is an app that allows customers to pay for products online using their bank cards, a question may arise on its permissibility due to the involvement of bank cards. However, whether the customers are using interest or any other unlawful money, or not, your position as a customer support assistance does not involve encouraging such actions and you only process the payments made for the products and services. Since at times when the customers experience any difficulties or have any questions, your job is to provide them with support, such a job will be permissible for you.

Only Allah knows best

Answered by Alimah Sabrina Saidova

Checked and approved Mufti Mohammed Tosir Miah

Darul Ifta Birmingham